Returns and exchanges
At PIANO VERTU, we place a special emphasis on customer satisfaction and protecting the interests of our merchant partners. Here is our return and exchange policy to ensure you have a confident shopping experience:
Return Policy
We accept returns of unused and undamaged products in their original packaging within 10 days of the delivery date. Returns will be subject to inspection to verify their condition. If the product is approved for return, a full refund will be issued. However, please note that return shipping costs will be the responsibility of the customer.
Restocking Fees
To ensure the smooth operation of our operations and replenishment of our inventory, a 15% restocking fee before taxes will be applied to the total amount of the returned order. These fees will help cover the costs associated with reintegrating the product into our inventory.
Informed Choices
We encourage our customers to make informed purchasing decisions. Before finalizing your order, please take the time to carefully consider your choice to avoid any inconvenience related to returns and associated fees.
